Frequently Asked Questions
Do you offer cash on delivery (COD) in Pakistan?+
Yes. Hook Comfort offers cash on delivery nationwide across Pakistan. You pay in cash when your order arrives at your doorstep.
How much is shipping and how long does delivery take?+
Shipping is a flat PKR 200, and completely free on orders over PKR 5,000. Orders are dispatched within 1–2 business days and typically delivered in 2–5 business days across Pakistan.
Are your products authentic?+
Every product is quality-checked before dispatch. Watches, perfumes, apparel and accessories are sourced through trusted suppliers, and each order ships brand-new in its original packaging.
What is your return policy?+
You can return eligible items within 7 days of delivery if they are unused and in original condition. Contact our support team to start a return.
How can I track my order?+
Once your order ships you'll receive tracking details by email. You can also reach us on WhatsApp any time for a live update on your order.